Consumer Awareness

Do not use the same password for multiple systems.

Change all your passwords frequently, including the following:

• Your Bank of Dickson eBanking password.
  
•  The pass code to all your mobile devices.
  
• Any social media or email accounts you may access.
  

• Avoid answering calls from unfamiliar numbers. Even if they sound convincing, never agree to wire money, deposit a check, purchase gift cards, or pay fees for a supposed “prize you won.” If the caller threatens legal action, hang up immediately, and never disclose personal information over the phone.
• Never give your social security, account, or credit/debit card numbers to any unknown caller. Legitimate businesses will never call you and request this information.
• Never provide your PIN or passwords in response to a call, email, or text. The bank will never ask for this information.
• Only allow trusted companies/individuals have access, especially remote access, to your personal computers or mobile devices.

• Make sure the bank always has your current contact information, including your cell phone number.
• Monitor your transactions for any suspicious activity. If you see transactions or accounts that you are not familiar with, contact the Bank immediately!
• Review your credit report annually. To get a free copy of your credit report, visit www.annualcreditreport.com. If you see any suspicious activity or sources of credit that you have not generated, contact the creditor immediately.
• Reduce paper transactions by making electronic payments and using our eStatements. This will eliminate confidential information from your mailbox and improve payment efficiency. If this is not an option, shred statements when they are no longer needed.

Know the Scammer's "P" Methods

• Scammers pretend to be from a familiar organization or agency, like the Social Security Administration. They may email attachments with official-looking logos, seals, signatures, or pictures of employee credentials.

• Scammers mention a problem or a prize. They may say your Social Security number was involved in a crime or ask for personal information to process a benefit increase.

• Scammers pressure you to act immediately. They may threaten you with arrest or legal action.

• Scammers tell you to pay using a gift card, prepaid debit card, cryptocurrency, wire, or money transfer, or by mailing cash. They may also tell you to transfer your money to a “safe” account.

• Scammers request your eBanking credentials claiming they need that information to send you money promptly!

Beware of Tech Support Scams 

• Scammers use fake tech support popups to trick you into calling and sharing personal information. This is how fraudsters remote access into your computer and retrieve personal and financial information. They even ask you to log into your eBanking account so they can initiate a payment for their services. Do not call the number or interact with your computer! Turn your computer off and refer to a reputable company for IT help with your computer.

• We would not ask for your debit card PIN when verifying your identity or a debit card purchase. We use other methods to verify your identity, and our debit card fraud center will only ask you to verify transactions!
• We would not send an invoice or any document via text. You could receive a text to verify your identity or account alerts from eBanking.
• We would not initiate a phone call with you, then ask you to verify your identity with your account or social security numbers. If you initiate the call to us, then we will ask you to verify your identity by providing us with your personal information.