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Frequently Asked Questions

Find quick answers to your most common banking questions.

To open a bank account, simply stop by the Hwy 46 or Henslee branch. Have your photo ID and basic personal information ready, and we'll guide you through the process to find the account that best fits your needs.  Contact us for more information.
The minimum balance depends on the account type.  Some accounts require you to maintain a certain balance, while others do not. We'd be happy to help you find the right account for you. Contact us for more information. 
You can visit any of our branches or contact our accounting department, and we will be happy to assist you with the change.
You can contact us or if you are an online banking user you can go into your card controls and place a travel notice in there.
We offer several savings account options, including Statement Savings, Christmas Savings, and Health Savings Account (HSA). Contact us for more information.
Whether you're saving for retirement or looking for a safe new way to grow your money, we offer investment options such as CD's and IRA's. Our team is happy to discuss your goals and help you find the solution that's right for you. Contact us for more information. 

Our loan officers are here to help. Loan applications can be completed at our Hwy 46 or Henslee branch or call 615-446-3732. You can also complete the contact us form and a loan officer will contact you. 
Making a loan payment is easy! You can pay online, through our mobile app, by mail, or by stopping by a branch!
 
Absolutely! You can pay off your loan early with no penalties or fees. 



We take your privacy and security seriously. Our bank uses advanced security tools, account monitoring, and secure technology to help keep your information safe. If we detect unusual activity, we'll work quickly to protect your account. As part of our commitment to your privacy, we never sell your personal information.







Select Enroll on our website, follow the prompts, complete the sign-up process, and make sure to click you have read and accepted the Terms and Conditions. You can also download our mobile app and select Sign Up to get started. Eligibility requirements apply, and approved enrollments may take up to 24 hours before online banking access is available. 

With Online Banking and our Mobile App, you can transfer money between accounts, schedule automatic transfers, pay bills, and send money to or from your accounts at other financial institutions.
  • Internal transfers: Available immediately
  • Scheduled transfers: Processed on the effective date
  • Bill Pay: Available to customers 18 or older who are enrolled and approved
  • External transfers: Available to customers 18 or older who are enrolled and approved. Up to 3 business days, or 1 business day with expedited service ($3 fee)
    For assistance, please contact our eBanking Department at 615-446-3732
    *Some restrictions apply. Not all eBanking services are available on every account. Contact us for more information. 

Yes! Simply endorse the back of your check and write "For Mobile Deposit BoD." Then, use our mobile app to take photos of the front and back of the check and submit your deposit. 

*Approved application is required. The eDeposit feature is available for customers 18 or older with an account in good standing and no more than 6 Non-Sufficient Funds items in the last 6 months. A parent or legal guardian may deposit checks into a minor's account.

*Fees apply.  eDeposit fee is $.50 per check deposited.

Log in to the BoD Mobile App for the iPhone, iPad, Android Phone, or Android Tablet, then select “Deposit Checks”. An eDeposit Service Agreement will appear on your screen. After reading the agreement, click “Accept” if you want to continue and register. If your registration is approved, you will be notified by email within 2 business days. You may then proceed to make a mobile eDeposit.

eDeposit limits are:

• Per Deposit Limit: $2,000.00 ($500.00 for Student Accounts)

• Daily Deposit Limit: $5,000.00 ($1,000.00 for Student Accounts) 

• Rolling 30-Day Deposit Limit: $20,000.00 ($2,500.00 for Student Accounts)

Funds deposited via eDeposit are generally available on the next business day after the business day the bank received the deposit. Longer delays may apply. Refer to Funds Availability Policy Disclosure provided at account opening. Provisional credit is not granted for eDeposit.
 
*After you receive confirmation that we have accepted a check for eDeposit, you should write “eDeposit Bank of Dickson” and the date of the deposit on the front of the check for your reference. Securely store the check for 60 calendar days and make it accessible to us at our request. After that period expires, you should mark the check void and then destroy it by shredding.

Checks made payable to the account holder and drawn on a bank within the United States can be deposited through Bank of Dickson eDeposit. 

The following is a list of checks that can’t be deposited:

• Federal Government Checks

• Foreign Checks (not drawn on a U.S. bank) 

• IRD/Substitute Checks

• Money Orders

• Savings Bonds

• Third Party Checks (not made payable to account holder)

• Traveler’s Checks

• Loan Promotional Checks 

Two-Factor Authentication adds an extra layer of security by requiring a verification code in addition to your password when you sign in. Verification can be completed using Google Authenticator mobile phone app, a phone call, or a text message.
The system should be accessed using a supported web browser on a computer or mobile device that is kept up to date with the latest operating system and security updates. We recommend Microsoft Edge, Google Chrome, Safari, or Mozilla Firefox for the best experience.  
eStatement registration is quick and easy! We have two ways to enroll, and it depends on if you are an online banking user. 
Learn more about e-Statements.











If you've lost your card or think it may have been stolen, contact us right away. We'll help secure your account, stop any unauthorized use, and issue a replacement card. If you have online banking, you can go into your card control settings and turn your card off. You can also report a lost or stolen card 24/7 by calling our automated line at 615-446-3003.
You can change your debit card PIN by using one of our ATMs if you know your existing PIN number. If you do not remember your PIN, please visit the Hwy 46 or Henslee branch and one of our customer service representatives will be happy to help you! Contact us for more information.
If something doesn't look right on your account, contact us right away. We'll investigate the activity, help protect your account, and guide you through the next steps, including replacing cards or disputing transactions if needed. 







































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